Support articles

3D Printer support and troubleshooting.

Use these guides to gather the right information before ordering parts, changing firmware or booking a repair.

Guides

Support articles by problem type.

Blocked nozzle or poor flow

Look for worn nozzles, partial clogs, incorrect temperature, heat creep, damaged PTFE paths, incorrect tension and unsuitable filament before replacing the whole toolhead.

Browse nozzles and hotends

Layer shifting, belts and motion faults

Check belt tension, pulley grub screws, motor wiring, driver current, loose frames, obstructions and slicer acceleration settings before assuming a motor has failed.

Browse motion parts

Firmware or controller setup

When using Duet3D or RepRapFirmware, keep a copy of your config files, note the board model, firmware version and any exact error messages shown on screen.

Open Duet3D Config Tool

Hotend conversions and upgrades

Conversions work best when mounts, wiring, thermistors, heater cartridges, firmware limits, fan ducts and nozzle lengths are planned together.

Plan a conversion

Print quality and calibration

First layers, flow rate, pressure advance, retraction, temperature, cooling and mechanical play can all affect print quality. Change one thing at a time.

Ask for diagnosis

Choosing compatible parts

If a product page does not make compatibility obvious, ask before ordering. Machine family, toolhead revision and previous upgrades can change what fits.

Ask about compatibility